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Frequently Asked Questions
Trade-In / Upgrade
Subscribers enjoy a guaranteed trade-in credit when they choose to upgrade to a newer model at the 11th month of their Machines Care One subscription and cancel the existing plan at the same time. This ensures you can upgrade every year without losing value, with the trade-in credit applied instantly toward your new device purchase. Terms and conditions apply.
No, the guaranteed trade-in benefit becomes available from the 11th month of your active Machines Care One subscription and is valid for thirty (30) days from the date of notification.
To qualify, the device must be in good working condition, power on normally, have no cracked display, and maintain a battery health of at least 80%. Trade-in eligibility is subject to inspection and confirmation by the Machines Service Centre.
To qualify, the device must be in good working condition, power on normally, have no cracked display, and maintain a battery health of at least 80%. Trade-in eligibility is subject to inspection and confirmation by the Machines Service Centre.